pbx services people who are service providers working in a call center
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877-924-8353

Call Center Solutions Long Island

Our robust Contact Center Platform allows you to manage your agents and call flow from a basic automated call distribution (ACD) to a full-blown omni-channel contact center with IVR, web chat, email and text integration.

ACD/IVR

  • Multiple call queues
  • IVR system options

Live Agent Dashboard

  • Manage call queues
  • Drag & drop agents in or out of queues
  • Linear, round robin, skills-based routing

Messaging Integration

  • SMS — call back
  • SMS to client
  • Web chat — email

Call Reporting & Recording

  • Live dashboard
  • Track agent productivity
  • Longest idle/abandoned calls
  • Built in CDR and call recording

HIPPA Compliance

  • All of our call reporting and call recordings are HIPPA compliant

Call Today:
877-924-8353

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LET’S WORK TOGETHER

Telechoice can be your partner in telecommunications technology. Contact us and send us a technology inquiry and our engineers will respond for a free consultation.

Call Today: 877-924-8353