MAKE A TECHNOLOGY REQUEST
877-924-8353

Call Center Solutions Long Island

Our robust Contact Center Platform allows you to manage your agents and call flow from a basic automated call distribution (ACD) to a full-blown omni-channel contact center with IVR, web chat, email and text integration.

ACD/IVR

  • Multiple call queues
  • IVR system options

Live Agent Dashboard

  • Manage call queues
  • Drag & drop agents in or out of queues
  • Linear, round robin, skills-based routing

Messaging Integration

  • SMS — call back
  • SMS to client
  • Web chat — email

Call Reporting & Recording

  • Live dashboard
  • Track agent productivity
  • Longest idle/abandoned calls
  • Built in CDR and call recording

HIPPA Compliance

  • All of our call reporting and call recordings are HIPPA compliant

Call Today:
877-924-8353

Hosted PBX
and VoIP

Learn More

Unified
Communications

Learn More

Call Center
Solutions

Learn More

Network
Infrastructure

Learn More

Security
Solutions

Learn More

Office
Relocation

Learn More

LET’S WORK TOGETHER

Telechoice can be your partner in telecommunications technology. Send us a technology inquiry and our engineers will respond for a free consultation.

Call Today: 877-924-8353