A smiling woman wearing glasses and a headset works at a computer in a modern office with other people at desks in the background, all appearing engaged in their work.
MAKE A TECHNOLOGY REQUEST
877-924-8353

Call Center Solutions Long Island

Green line drawing of a customer service representative with a headset, a phone, and a speech bubble, surrounded by circular arrows highlighting communication solutions and support interaction.Our robust Contact Center Platform allows you to manage your agents and call flow from a basic automated call distribution (ACD) to a full-blown omni-channel contact center with IVR, web chat, email and text integration.

ACD/IVR

  • Multiple call queues
  • IVR system options

Live Agent Dashboard

  • Manage call queues
  • Drag & drop agents in or out of queues
  • Linear, round robin, skills-based routing

Messaging Integration

  • SMS — call back
  • SMS to client
  • Web chat — email

Call Reporting & Recording

  • Live dashboard
  • Track agent productivity
  • Longest idle/abandoned calls
  • Built in CDR and call recording

HIPPA Compliance

  • All of our call reporting and call recordings are HIPPA compliant

Call Today:
877-924-8353

Green outline of a telephone handset next to a speech bubble with the text VOIP and signal waves, symbolizing modern communication solutions through Voice Over Internet Protocol.

Hosted PBX
and VoIP

Learn More
A green line drawing shows a cloud in the center, connected to a smartphone, desktop computer, server, and laptop, representing cloud-based network connections and modern communication solutions.

Unified
Communications

Learn More
Green line drawing of a customer service representative with a headset, a phone, and a speech bubble, surrounded by circular arrows highlighting communication solutions and support interaction.

Call Center
Solutions

Learn More
Green line drawing of a globe with latitude and longitude lines, surrounded by a hexagonal network with six connected points, symbolizing global connectivity or communication solutions.

Network
Infrastructure

Learn More
A green outline of a shield with a padlock in the center and circuit-like lines extending from the edges, symbolizing digital security, data protection, and secure communication solutions.

Security
Solutions

Learn More
A green map pin icon with a circular arrow symbol inside, representing location-based recycling, eco-friendly activities, or sustainable communication solutions in your area.

Office
Relocation

Learn More

LET’S WORK TOGETHER

Telechoice can be your partner in telecommunications technology. Contact us and send us a technology inquiry and our engineers will respond for a free consultation.

Call Today: 877-924-8353