Call Center Solutions
Telechoice Consulting‘s robust Contact Center Platform allows you to manage your agents and call flow from a basic automated call distribution (ACD) to a full-blown omni-channel contact center with IVR, web chat, email and text integration. It’s the perfect communication solution!
ACD/IVR
- Multiple call queues
- IVR system options
Live Agent Dashboard
- Manage call queues
- Drag & drop agents in or out of queues
- Linear, round robin, skills-based routing
Messaging Integration
- SMS — call back
- SMS to client
- Web chat — email
Call Reporting & Recording
- Live dashboard
- Track agent productivity
- Longest idle/abandoned calls
- Built in CDR and call recording
HIPPA Compliance
- All of our call reporting and call recordings are HIPPA compliant
